CAS Cable - Phone Support

Initially, international calling is disabled on all residential accounts. If you need to access international calling you may call the CAS office. We will look at your account history and if your account is in good standing we will typically enable international calling for you.

International calling is a pay per use service. Rates vary depending on where you are calling and are charged per minute.

If you do use international calling the charges will be added to your bill on top of your regular monthly service fee

411 service is available at $1.00 per use. You will be charged for each 411 call that you make.

You can treat your home phone service same as you would a regular phone line. Just plug your fax machine into an existing phone jack or into a 2-way splitter on the back of the EMTA cable modem and you should be ready to fax.

TO ACCESS FROM HOME

• When you are at home all you need to do is pick up your telephone receiver and get a dial tone.

• Next, enter 777# and this will take you to your voicemail box.

• From here you can listen to your messages/change options/etc.

• When you are done just hang up your phone.

TO ACCESS AWAY FROM HOME

• Dial you home phone number from any touchtone telephone.

• When your voicemail starts to play press the * key.

• Enter your pin code when prompted. If you can't remember your code please call CAS to reset it.

You now have access to your voicemail box just as if you were at home.

To access your phone manger,

• First open up a web browser such as Google Chrome.

• From here you need to go to our Phone Portal.

• Next you will be prompted for your phone number and login passcode.

• Your phone number will be the 10 digits of your home phone with no spaces or dashes and your passcode is assigned at the time of installation. If you are unable remember your code, please call CAS and we can reset it for you.

If you’re having trouble obtaining a dial tone, please review the following steps to resolve the issue:

• Verify that the telephone cord is connected securely from your equipment to the wall jack/telephone.

• If the telephone is cordless, try unplugging the telephone from the power source and plugging it back in.

• Disconnect and reconnect the telephone line.

If none of these suggestions helped resolve the issue, contact us. We’re here to help!

Your home phone features vary depending on your specific phone plan. Please review the Phone Services page for more information based on your unique plan.