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Customer Care
Call: 304-420-2470 or 800-339-4002
Email:
Office Hours: 8am to 6pm Monday through Friday
9am to 1pm Saturday
Phone Hours: 8am to 7pm Monday through Friday
8am to 5pm Saturday
Questions about using your service?
Internet Support
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NOTE: Due to FCC Regulations, we will not be able to provide sensitive account information through email. If you’d like to make changes to your account or retrieve billing and account information, please contact us at 304-420-2470, or include your phone number so that we may contact you for security authorization.