Careers at CAS Cable

Job Overview:

We are seeking to hire Customer Service Representatives to join our team. This position requires daily interaction with office staff and customers via email, phone, and face to face. Must meet customer's needs and expectations while maintaining a friendly and professional demeanor at all times.

Responsibilities & Duties:

• Handle customer inquiries and complaints via phone, face to face, chat, and email in a timely and accurate manner.

• Provide troubleshooting for cable, internet, and phone services.

• Process customer orders and service calls.

• Manage payment transactions accurately.

• Complete assigned tasks in an efficient and timely manner.

Required Skills:

• 1 year customer service experience preferred.

• Excellent interpersonal and communication skills.

• Desire to learn and work with a team.

• Positive attitude, self-motivated, and ability to problem solve.

• Exceptional organizational skills.

• High accuracy data entry and attention to detail.

• Ability to handle many tasks simultaneously and maintain composure in stressful situations.

Job Type: Full-time

Benefits:

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Work Location: In person - 2403 Fairlawn Ave. Dunbar, WV

Indeed link HERE

Experienced broadband technical support needed for local cable, internet, and phone company. Must meet customer needs and expectations while maintaining a friendly and professional demeanor at all times.

Responsibilities:

• Provide troubleshooting of residential and business internet and phone services.

• Configure and verify settings of users equipment.

• Accurately document all interactions with customers through internal ticket system.

• Maintain and monitor both internal and external servers/equipment.

• Complete assigned tasks in an efficient and timely manner.

• Lift over 40 lbs.

• Safely climb ladders and adhere to safety policies.

• On call rotation-Must provide after hours support in emergency situations.

• Regular consistent, and punctual attendance. Must be able to work evenings and weekends, variable schedule(s), and overtime as necessary.

Qualifications:

• Minimum of associate's degree in an IT related field or equivalent experience.

• Excellent phone and computer skills.

• Strong written and verbal communication skills.

• Basic working knowledge of local area networks, switches, and other network related software/equipment.

• Ability to handle many tasks simultaneously and maintain composure in stressful situations.

• Valid driver's license necessary.

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Health savings account

• Paid time off

• Retirement plan

• Vision insurance

Work Location: In person - 1525 Dupont Road East Parkersburg, WV

Indeed link HERE

Job Overview:

We are seeking a Broadband Network Engineer to assist with the design, implementation, operation, and support of our growing broadband network. The selected candidate will work independently and as part of a team to troubleshoot operational issues, implement new products and services, perform system upgrades, and maintain the reliability and performance of our network.

Core Responsibilities:

• Install, configure, troubleshoot, and maintain central office/headend infrastructure, including routers, switches, firewalls, fiber optic systems, HFC equipment, cable television systems, and related network equipment.

• Assist with the design, implementation, and expansion of network infrastructure and new products and services.

• Assist with planned system upgrades, equipment replacements, and maintenance-window activities.

• Maintain and monitor physical and virtual Windows and Linux servers.

• Collect and analyze network and system data for troubleshooting, performance analysis, and capacity planning.

• Develop and maintain scripts and automation tools using technologies such as Python, PowerShell, Bash/shell scripting, or Perl.

• Monitor network and system performance, identify issues, coordinate resolution, and verify service restoration.

• Occasionally assist with commercial fiber deployments, IP phone installations, and other field projects.

• Work with vendors on troubleshooting, equipment selection, procurement, and installation.

• Communicate effectively with both technical and non-technical personnel.

• Occasionally assist Tier 1 technical staff with operational tasks and projects as needed.

Technical Skills & Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Networking, Telecommunications, or a related field, or equivalent relevant experience.

• Working knowledge of commercial-grade routers, switches, firewalls, and IP networking, including switching and routing.

• Working knowledge of Windows/Linux servers, virtualization, SNMP, IPv4/IPv6, and network monitoring.

• Familiarity with scripting and automation, APIs, WebPA, WebSocket technologies, cloud computing, and data analysis is desirable.

• Strong troubleshooting, analytical, and problem-solving skills.

• Ability to manage multiple priorities and work effectively during outages and other time-sensitive situations.

• Ability and willingness to learn new technologies in a large, multi-vendor network environment.

• Valid driver's license.

Experience with every listed technology is not required. We are looking for candidates with a strong technical foundation and the ability to learn and support a diverse broadband network.

Physical, Scheduling & Travel Requirements

• Ability to lift more than 40 pounds, stand for extended periods, and safely climb ladders.

• Ability to work occasional evenings, weekends, and overtime for upgrades, maintenance, and service restoration.

• Regular, consistent, and punctual attendance.

• Some travel between Parkersburg and Charleston is required for training, project work, and maintenance. Travel expenses are reimbursed in accordance with company policy.

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Employee discount

• Health insurance

• Health savings account

• Paid time off

• Vision insurance

Work Location: In person - 2403 Fairlawn Ave. Dunbar, WV

Indeed link HERE