OPEN INTERNET DISCLOSURE STATEMENT
The Federal Communications Commission ("FCC") requires that we provide the following information regarding our mass market retail broadband Internet access services, including information regarding any network management practices that we employ, the performance characteristics of our services, and the commercial terms of our service offerings. This disclosure is intended to provide information sufficient for consumers to make informed choices regarding the use of such services and for content, application, service, and device providers to develop, market and maintain internet offerings, and should be read in conjunction with CAS Cable’s "Annual Notice”, available at https://www.cascable.com/legalnotices.
This statement relates solely to that portion of our network devoted to providing mass market retail broadband Internet access service to our customers. Other portions of our network may be used to provide cable service, phone service, or other information or specialized services, each of which is subject to its own terms and conditions of service. For further information regarding the services offered by CAS Cable in your area, please see www.cascable.com
CAS Cable may change this Internet Disclosure Statement from time to time and will post on our website any material changes to our policies.
Network Management Practices:
No Throttling/No Affiliated or Paid Prioritization
In order to keep the internet free and open to consumers accessing lawful content, CAS Cable does not throttle or allow prioritization (affiliated or paid) Internet traffic.
CAS Cable does not block or reduce speed of any specific legal traffic. CAS Cable does offer an optional and free of charge adult content filter to all Internet customers.
CAS Cable reserves the right to manage network usage to ensure that the activities of a small number of customers do not degrade, inhibit or interfere with the use of our network. The goal is to ensure that all users have reasonable access to the network at all times. CAS Cable does enforce specific limitations on the amount of Internet data utilized by its customer through usage-based billing.
Application Specific Behavior
CAS Cable does not discriminate against or prevent users of its service from sending and receiving the lawful content of their choice; running lawful applications and using lawful services of their choice; or connecting their choice of legal devices, provided that such applications and services do no harm the network or the provision of broadband Internet access services, cause malicious traffic patterns, facilitate theft of service or the distribution of unlawful content, or otherwise harm or unreasonably impair other users of service. Similarly, CAS does not impair or degrade particular content, applications, services or non-harmful devices so as to render them effectively unusable, subject the policies and procedures outlined herein.
Third Party Services
CAS Cable may enter into arrangements to provide Internet service to third party establishments (such as coffee shops, bookstores, hotels or schools) who then may offer such service to their customers, guests or others. Nothing herein is intended to address network management practices, performance characteristics or commercial terms that may be adopted by such third party premises operators in connection with the provision of Internet service to others
In order to ensure that our customers receive high quality Internet service, CAS Cable uses various practices to manage our network. If our network detects malicious activity we have the right to protect our network and customers against malware, spam, viruses and other threats originating over the internet by shutting down that source.
CAS Cable supports the use of DOCSIS 3.0 and DOCSIS 3.1 modems. Non-complying standard will not operate with our network’s performance specifications. Requests for the most current modem list may be placed by calling our customer service center at 304-420-2470 or viewing it online at www.cascable.com. You may rent a compatible device from CAS Cable; modems obtained from a third party will need to be checked by CAS Cable for compatibility before it can be used on the network.
CAS Cable’s broadband Internet services are available at different upload and download speeds and price points depending on the uses that the customer want to make of the broadband connection (e.g. email, web browsing, video and audio streaming, gaming, or downloading large files). The specific levels of Internet service that are available are identified on our website at www.casable.com. Customers can also obtain information about the typical applications that are suitable for each service tier by calling 304-420-2470 or visiting our location at 1525 Dupont Road Parkersburg, WV 26101.
The FCC requires that we disclose information regarding the expected and actual speed and latency of our Internet access service offerings. CAS provisions its customers' modems and engineers its network to maximize our customers' ability to receive the maximum speed levels for each tier of service. However, CAS does not guarantee that a customer will achieve those speeds at all times. Like all other ISPs, CAS advertises its speeds as "up to" a specific level based on the tier of service to which a customer subscribes. The "actual" speed a subscriber experiences may vary based on a number of factors and conditions, many of which are beyond the control of an ISP such as CAS Cable. These conditions include:
Performance of a customer's computer, including its age, processing capability, its operating system, the number of applications running simultaneously, and the presence of any adware and viruses.
- Type of connection between a customer's computer and modem. For example, wireless connections may be slower than direct connections into a router or modem. Wireless connections also may be subject to greater fluctuations, interference and congestion. CAS does not recommend wireless modem connections for use with its higher speed tiers as many wireless connections do not perform at the speeds delivered by these tiers.
- The distance packets travel (round trip time of packets) between a customer's computer and its final destination on the Internet, including the number and quality of the networks of various operators in the transmission path. The Internet is a "network of networks." A customer's connection may cross the networks of multiple providers before reaching its destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.
- Congestion or high usage levels. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors efficiently. Performance can also be affected due to heavy use of our Internet service by our customers which sometimes results in periods of congestion within our network.
- Gating of speeds or access by the website or destination. In order to control traffic or performance, many websites limit the speeds at which visitors can download material from their sites. Those limitations will carry through to a customer's connection.
- The performance of the cable modem you have installed. Modem performance may degrade over time, and certain modems are not capable of handling higher speeds.
There are a number of publicly available sources of information regarding actual performance, each of which uses a different methodology and thus may produce different results. One such free speed test site is Ookla Speedtest, available at www.speedtest.net/. Please note, however, that all speed tests have biases and flaws. Each of these tests measures limited aspects of an ISP’s speed and therefore must be seen as a guide rather than definitive measurements of performance. To obtain appropriate results, we recommend that you connect to a speed test server located in your geographic area.
CAS uses Ookla Speedtest to monitor and measure the network’s actual upload and download speeds, and latency.
Data Usage Allowances: CAS Cable maintains a "data usage" policy that addresses total usage of a customer’s account each month. As described above, CAS offers multiple packages of broadband Internet access service for residential or commercial use, each with an associated targeted speed and a monthly data allowance. The data usage allowance for any particular package is reflective of the targeted speed of the package, with higher targeted speed packages having higher data allowances. Current monthly data usage allowances are as follows:
Should a customer exceed the data usage allowance associated with the chosen package, CAS will charge the customer a fee per GB used in excess of the then current bandwidth allowance. CAS reserves the right to suspend and/or terminate service without notice if, within CAS’s sole judgment, a customer has taken any action to prevent CAS from measuring the customer’s bandwidth usage.
Bandwidth usage is measured 24 hours a day throughout the month by a third party service Open Vault, http://www.openvault.com. Customers are encouraged to sign up for a My CAS Cable username and password, where they will be able to monitor their monthly Internet usage. Based on statistical analysis, the allowance limits impact fewer than 3% of customers in any given month. In addition to reserving the right to manage network usage to ensure that the activity of a small number of users at a particular point in time does not degrade, inhibit or interfere with the use of their network by others, CAS maintains a "data usage" policy that addresses total usage of a customer’s account each month. As described above, CAS offers multiple packages of broadband Internet access service for residential or commercial use, each with an associated targeted speed and a monthly data allowance. The data usage allowance for any particular package is reflective of the targeted speed of the package, with higher targeted speed packages having higher data allowances.
As noted above, CAS Cable offers multiple tiers of broadband Internet access service. The current pricing and other terms and conditions of these tiers can be found by visiting our website at www.cascable.com or obtained by calling our customer service center at 304-420-2470 or visiting our location at 1525 Dupont Road Parkersburg, WV 26101. The pricing and other commercial terms of our broadband Internet access services are subject to change and the information provided in this disclosure statement is not intended to supersede or modify any of the terms and conditions of service as applicable to a particular customer.
For immediate assistance with issues or complaints involving your broadband Internet access service, please contact our customer service center at 304-420-2470. We have representative’s available Monday-Friday from 8am-8pm and Saturday 8am-5pm. An after hour’s call center is available to report outages. 24 hours a day, 7 days a week. Customers can also email us at email@example.com