Frequently Asked Questions




General Questions


What is a Broadcast Station Surcharge?

What is a Sports Programming Surcharge?

What is a Franchise Fee?

How do I pay my bill?

How do I sign up for Auto Pay?

Why am I being charged for data?

Cable Questions


How do I register and use TV Everywhere?

Why is my remote control not working?

Why do I have poor audio quality?

Internet Questions


What is a data allowance?

What modems can I use with CAS Cable Internet?

How can I test my Internet speed at home?

What if my cable modem isn't working?

Why are some wireless devices not connecting to the router?

How do I secure my wireless network? 

How do I set up my CAS Cable email address?

What if I forgot my email username or password?

How do I set up an email account in Outlook Express?

How do I access my CAS Cable email?

How do I set up my email on a Smartphone?

Phone Questions


Can I make International Calls?

Do I have fax capabilities with my phone service?

How do I access my voicemail account?

How do I access my voicemail account?

How to I access the online phone manager?

What features are available with the phone service?


Reprogram  your TV

CAS Cable 1525 Dupont Road, Parkersburg 26101  304.420.2470

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