COVID-19 UPDATES

Visit this page regularly to stay updated on important changes to CAS Cable’s regular operations in response to the COVID-19 outbreak.

We are doing everything we can to offer the best customer experience possible in this uncertain time. This is a fluid situation, and things are changing daily. We are committed to keeping you as informed as we possibly can.

CAS Cable is more committed than ever to keeping you connected to your world when it matters most. We also know how important it is to be flexible during these uncertain times.

As CAS Cable continues to keep our community connected to essential services while protecting the health and safety of our employees and customers, we have made temporary adjustments to our installation procedure. During installation of services, we are giving our customers the option of a no-entry install. Our technicians will deliver a DIY Installation kit with all the equipment you need and easy-to-follow instructions. The CAS

Cable technician will remain onsite to work with you over the phone to complete your installation. Should an issue arise and access to your home is needed, a technician, while wearing the personal protective equipment and practicing social distancing, will enter your home to complete the install.

We hope that this serves as reinforcement that we are committed to keeping you connected as well as ease some concerns you may have during this difficult time.

During May 2020, we will continue to waive late fees as well as provide every internet customer an additional 500GB of data without additional fees to assist with any additional usage incurred while working or schooling from home.

 

As a family-owned company, the health and safety of our customers and employees is a top priority to continue to deliver reliable service. We know our customers may have questions and need help during this time, and we encourage you to call us or email us at info@cascable.com.

In compliance with Governor Jim Justice's executive order, we are only allowing two customers in our lobby at a time. As we monitor the situation closely, we are prepared to take additional steps for the benefit of our customers, employees, and the community as new information and best practices emerge.

Providing a safe and healthy environment for our staff and community is our top priority.

Payments can be made online using our Self-Help Portal or left in our drop box located at the front of our office.

CAS Cable 1525 Dupont Road, Parkersburg 26101  304.420.2470

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