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Online Helpdesk - Cable Modem Support

If you are having trouble with your cable modem, please follow the steps outlined below.

Are the lights on the modem lit, but you have lost your connection?

Unplug the power from the modem for 45 seconds

Plug the power cord back into the modem and watch the front panel.

If all lights go green, your connection is working properly.

Reboot your computer

Have you installed any programs?

Try uninstalling the programs and rebooting.

Are you using a hub or router?

Configure your connection straight through the modem.

Reboot the cable modem after reconfiguration.

Did you buy a new pc or try to insert a router?

Reboot the cable modem after changing any hardware.

Are you trying to connect with more than one pc?

Unless you are using a router, you will need to call CAS for any additional connections. There is an additional monthly fee.

Cable Modem Support Sites

Motorola Modem Site
Motorola Support Site
Arris Support Site
SA Support Site
3com Support Site

If you would like additional information on your modem, please select from the list below.

Arris Emta User Manual
Arris Wireless Emta User Manual
SA Emta User Manual
Surfboard SB5100 User Manual
Surfboard SB4100 User Manual
Surfboard SB4200 User Manual
CMX User Manual
Tailfin User Manual
Tailfin with USB User Manual
Wireless Modem Gateway SBG900 User Manual